Self Service Wedding FAQs

Which should I choose, the self service option or the signature wedding package?

Choose a self-service (à la carte) floral package if you are hosting an intimate celebration, want to keep costs low, and are comfortable handling your own setup. Choose a signature or full-service wedding experience if you have a larger budget, need custom installations, or want professionals to manage delivery, styling, and teardown. 

• Self-Service Floral Package

  • Best for: Micro weddings, elopements, or small gatherings with a strict budget.

  • What you get: Pre-designed individual pieces like bridal bouquets, boutonnieres, and basic centerpieces from a set menu.

  • Logistics: You or a designated friend must receive the flowers and set them up at the venue.

  • Cost: More budget-friendly with only a $350 spending requirements. 

• Signature/Full-Service Wedding Experience

  • Best for: Larger venues, complex layouts, or couples wanting a completely stress-free day.

  • What you get: Bespoke design plans, custom color palettes, mood boards, and large-scale structural installations.

  • Logistics: Professional on-site delivery, professional arrangement styling, and post-event strike/teardown are fully included.

  • Cost: Higher price point, $2000 spending minimum

 

How does the self service wedding floral ordering process work?

Start by choosing one of our five signature floral styles. Within each style, you can browse the available bouquets, personal flowers, centerpieces, ceremony arrangements, and finishing details.

Choose your color palette, select the size and quantity, and add each item directly to your cart. You can order only the pieces you need and check out online without scheduling a consultation.

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What floral styles are available?

We currently offer six signature styles:

• Romantic Garden: Loose, romantic, and naturally inspired

• Timeless: Classic, abundant, and centered around beautiful blooms

• Whimsical Wildflower: Colorful, playful, and full of movement

• Woodland: Natural, abundant lush foliage

• Autumn Meadow: Warm, textural, and inspired by an earthy meadow

• Evergreen: Lush, foliage-rich, and layered with seasonal greenery

 

Each product is designed to coordinate with the style category you select.

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Can I choose my own colors?

Yes. We provide you with suggestions for each style, but the color palette is ultimately up to you.  This is communicated during the order process online.  

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Can I upload inspiration photos?

If the website allows image uploads, you may include an inspiration photo with your order. Inspiration images are helpful for communicating color, mood, and overall style. Send them to amy@wallflowercda.com.

Please note that inspiration photos are not exact replicas. Your final flowers will be created using the style and products selected from our website.

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Can I order products from different style categories?

You can, but we recommend choosing one primary style for the most cohesive overall look. If you would like to combine styles, select products carefully and consider choosing a shared color palette to help everything coordinate.

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What floral items can I order?

Available products may include:

• Bridal bouquets

• Bridesmaid bouquets

• Toss bouquets

• Boutonnieres

• Corsages

• Flower-girl flowers

• Ceremony arrangements

• Arbor or arch flowers

• Welcome sign flowers

• Guest-table centerpieces

• Sweetheart-table arrangements

• Loose flowers or greens to use for: Cake flowers, hair flowers, flower petals, etc.

• Bar or escort-table arrangements

Product availability may vary by style.

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Can I order just a bridal bouquet?

Yes. You may order only the floral pieces you need as long as you meet the $350 minimum.  A complete wedding package is not required.

You can purchase a bridal bouquet by itself or add coordinating personal flowers, ceremony arrangements, and reception flowers.

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What size options are available?

Many products are offered in size options such as:

• Petite

• Medium

• Large

• Extravagant

Centerpieces may be listed as small, medium, or large. Product descriptions will explain the approximate size and intended use of each option.

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Will my flowers look exactly like the photos?

Your flowers will be designed to reflect the selected style, size, and overall appearance shown in the product listing. Because flowers are natural products, each arrangement will be unique.

Small differences in bloom size, shape, placement, and flower variety are expected and are part of the beauty of handmade floral design.

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Can I request specific flowers?

You may include preferred flowers in your order notes or contact us with your request. Specific flowers cannot always be guaranteed because availability depends on the season, growing conditions, and supplier inventory.

When needed, we may substitute flowers with blooms of similar color, value, size, and overall appearance.

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What if I do not like a particular flower?

Please list any flowers you would like to avoid in the order notes. We will do our best to accommodate requests while maintaining the selected style and color palette.

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Do I need to schedule a consultation before ordering?

No. Our self service wedding  is designed for online ordering without a consultation. You can browse the products, make your selections, and complete your order online.

If you have questions before or after placing an order, please contact us.

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Do I need to enter my wedding date?

Yes. Although date availability is not shown during shopping, your wedding date helps us organize your order and plan the appropriate delivery or pickup schedule.

Please enter the date and time carefully at checkout.

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How far in advance should I place my order?

We recommend ordering at least 2 weeks before your wedding date. Earlier ordering is encouraged for larger orders, ceremony installations, and weddings requiring delivery or setup.

Orders placed close to the wedding date may have fewer flower and color options available.

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Is there a minimum order?

Our minimum order is $350 before delivery, setup, taxes, or additional services.

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Do you offer delivery?

Delivery is available within North Idaho for an additional fee. Delivery fees are calculated based on location and order size. Please be specific with time and location of delivery and who will be receiving the florals. 

If delivery is not included with a product, it will be shown separately during checkout.

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Do you offer setup?

We do not offer set up for self service weddings.  Plan your help accordingly and keep this in mind when ordering.  If you need setup help, look at our signature wedding package. 

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Is pickup available?

Pickup is available from our Hadyen studio at Five Pines Farm during the scheduled pickup window. Details will be provided in your order confirmation.

Please bring a vehicle large enough to safely transport your flowers.

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Can I add items after placing my order?

Additional items may be added before the final order deadline, depending on availability and production capacity. Contact us with your order number and the items you would like to add.

Additional payment may be required.

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Can I make changes to my order?

Changes may be requested until two weeks before your delivery or pick up date. After that date, your order may already be in production or flower purchasing may have begun.

Some changes may affect the total price.

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Can I cancel my order?

Cancellation terms depend on when the request is received and whether flowers or supplies have already been purchased. Please review our cancellation policy before checking out.  We do not offer refunds within 30 days of the delivery or pick up date.  Before then we do honor a refund minus a 25% fee. Please email amy@wallflowercda.com if you find yourself in this position. 

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Can I change my date?

If we have your new date available and your request to change it comes at least 30 days prior to your original date, Yes!  we can change your date.  If it us just a day or two difference from the original date, that should be fine, just reach out asap.  

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What payment methods do you accept?

We accept card, check, cash and venmo through our secure online checkout.

Payment is required at checkout unless a payment plan is specifically offered.

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What happens after I place my order?

You will receive an email confirmation with your order details, including:

• Order number

• Wedding date

• Selected floral style

• Color palette

• Products and quantities

• Delivery or pickup information

• Payment details

• Important order policies

We may contact you if we need clarification about your selections.

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Will I receive a design proposal?

No separate design proposal is provided for standard self serve wedding orders. The product photos, descriptions, selected style, color palette, and size options serve as the design guide for your order.

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Can you recreate a design from another florist or photo?

We do not copy another florist’s work exactly. However, you may share inspiration images to communicate your preferred colors, shape, texture, or overall feeling.

We will create an original design using your selected style.

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What if I have a question before ordering?

Please contact us at 208-770-1836 or amy@wallflowercda.com.  Include the product name, style category, wedding date, and any relevant details so we can assist you efficiently.

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What if I have a question after placing my order?

Contact us with your name and wedding date. We will be happy to help with questions about your selections, delivery, pickup, or order details.

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Are all flowers seasonal?

Yes. Floral availability changes throughout the year. We select the freshest flowers available and may substitute varieties while maintaining your chosen style, color palette, and overall design.

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Are my flowers locally gown?

Our passion for flowers is what sets Wallflower apart from the rest. We source many of our flowers from local growers from May to October and choose the most beautiful and unique varieties based on what is currently in bloom. We take pride in creating custom, handcrafted arrangements and we do our part in keeping things local! 

 

What is the substitution policy?

Because flowers are seasonal and natural products, substitutions may occasionally be necessary. Any substitutions will be made with flowers of comparable color, value, size, texture, and overall appearance.

The completed design will remain consistent with the style and color palette selected at checkout.

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Are my flower's guaranteed?

If when picking up or during a delivery there is any question as to the quality of the flowers, the recipient should discuss the matter immediately.  Do not think you will deal with it later.  We want your flowers to be perfect.  Claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper flower care on the part of the recipient. 

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Can I get a refund after I receive my flowers?

All flower orders are final. No returns or exchanges. Once flowers or goods are dropped at their delivery address, Wallflower llc is no longer responsible for any damages incurred due to mishandling, weather, etc. If you place an order and the recipient rejects delivery, whatever the reason, Wallflower llc will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.