All flower orders are final. No returns or exchanges. Once flowers are dropped at their delivery address, Wallflower llc is no longer responsible for any damages incurred due to mishandling, weather, etc. If you place an order and the recipient rejects delivery, whatever the reason, Wallflower llc will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Wallflower llc to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper flower care on the part of the recipient.